Terms And Conditions
Terms And Conditions
PRIVACY AND SECURITY POLICY
We may need to collect personal information from you for a specific purpose, such as to provide you with certain information you request. The information collected from you may include your name, address, telephone, fax number, and/or email address. We may collect information actively generated by the purchase of a product or use of our website. This information will be disclosed only to our staff and to third parties involved in the completion of your transaction, the delivery of your order or the analysis and support of your use of our website.
Special Note About Minors
This website is not intended for persons under 18 years of age. We do not knowingly solicit or collect personal information from or about minors, and we do not knowingly market our products or services to minors.
Your Consent to This Policy
By using our website, you implicitly agree to this Privacy and Security Policy. This is our entire and exclusive Privacy and Security Policy and it supersedes any earlier version.
We offer the highest quality furniture for the lowest price online. All our items are brand new and come in original manufacturer-sealed boxes. Please review our policies below and contact us for further information.
Unless otherwise stated, most of our items ship out in 14-21 business days. Business days are Monday through Friday, not including weekends or public holidays. Custom orders may require a longer lead time, depending on the specific items. If time is a concern, please contact us for approximate shipping date. In some cases, we may be able to also assist you with “time critical” orders. This depends on the order size, product and cost. We ship nationwide using independent freight carriers. Seller will not be liable for any damage, loss, fault, or expenses arising out of delays in shipment or other non-performance of this Policy, including any claim of consequential or incidental damages.
Shipping is not our business! We get the best rates in the industry and pass them over to you. Our prices are determined so you can be sure of what the total cost is. Since every computerized system has errors, we reserve the right to change the shipping charges even after the order was made. In that case, the customer will have to approve the new shipping charge before the order has been finalized. In some instances, it may not be possible to receive a shipping quote on the site. Freight rates depend on the product, size of the order and destination zip code. A Customer Service Rep will contact you with the best possible freight rate.
Orders shipped via trucking company are shipped “tailgate” when delivery is to a business with dock-height facilities. If there is no dock on premises, truck will park in designated loading zone nearby. Customer is responsible for unloading freight from the truck within 30 minutes of truck arrival.
Lift-gate service, Limited Access Delivery, “inside delivery” are available in most cases. Please remember to ask for it when placing an order since these services must be scheduled with the freight company. Extra charges WILL apply for these services.
We reserve the right to bill you for shipping charges on refused shipments and any extra shipping charges, as mentioned in our shipping appendix below.
Shipping Damages and Freight Claims
When a carrier (UPS, FedEx or common) takes possession of a shipment, they sign an acknowledge receiving product in good order. Once they take possession, we are no longer responsible for the condition of the product(s) at the time of delivery. All common carrier deliveries require a signature. It is the customer’s responsibility to inspect the shipment prior to acceptance. If there is visible damage (i.e., forklift punctures; shrink wrap is broken, torn and cases are missing) then the customer must note the damage on the Bill of Lading. If you have no time to inspect the boxes upon delivery, please note the following on the Bill of Lading: “Boxes are subject to inspection at time of delivery. Customer will notify carrier of pending damage within 24 hours.” This gives you time to look over the product yet allows the carrier to know that possible damage may have occurred before you took possession of it. It is the responsibility of the customer to file a damage claim with the carrier. The carrier will reimburse the customer for their loss.
The definition of freight accessories or fees you may encounter are as follows:
Lift-Gate: The truck will be equipped with a platform to bring your delivery to the ground. This is recommended if you have no commercial dock or forklift.
Inside Delivery: The freight company will bring your order to the threshold of your establishment. They will not traverse stairs. In case of stairs, they will Bing your order to your flight of stairs and no further.
Limited Access Delivery: Limited access in this case refers to places with traditionally limited access (schools, hospitals, churches and other institutions of this sort). If you are unsure if your delivery will incur this fee, please ask.
White Glove Service: This service is when the delivery company will not only bring all items into your store but will unpack and assemble the items if required. This service is never offered unless specifically requested and paid for in advance. This service CANNOT be added to orders already in transit.
Detention Fee: If the driver is detained past your allotted time for delivery functions, you may be liable for a detention fee. In agreeing to this policy, you agree to this fee, if required.
Redelivery Fee: If an order must be redelivered for any reason, you may be liable for a delivery fee. In agreeing to this policy, you agree to this fee, if required.
Reconsignment Fee: If you are changing the delivery address of an order that is already in transit, you may be liable for a reconsignment fee. In agreeing to this policy, you agree to this fee, if required.
Storage Fee: If your order must be stored at any point during the delivery outside of the expected delivery schedule, you may be liable for storage fees. In agreeing to this policy, you agree to this fee, if required.
As mentioned elsewhere in this policy, it is the customer’s responsibility to inform us of any and all required shipping accessories at time of purchase. The customer understands that shipping accessories and fees are pre-approved if required at any point during the shipping process.
RETURNS AND CANCELLATIONS
Cancellation of an order is possible prior to the production or packaging of the items ordered. Custom-made products (using custom upholstery materials, special stains or finishes, size or shapes – for example, booths) cannot be returned or cancelled at any point because they were manufactured based on your specifications. You may be able to cancel or return items that are “stock items.”
Color/Texture Disclaimer: Stains may appear differently on certain browsers and colors may not be accurate and textures may not be properly visualized as a result of photographic, Internet and computer inaccuracies and many other factors beyond our control. Therefore, we cannot guarantee that the product colors, textures and stains and grains you see displayed on this site are perfectly accurate. Furthermore, in natural wood products, there is no offer of warranty when it comes to wood grain or any effect it may cause in terms of pattern, texture, or color even with the receipt of a sample. We, unfortunately, have no control over natural wood grain.
WHEN YOU PLACE AN ORDER, you are accepting the limitations inherent in not directly viewing samples. If you have not received samples, your approval of an order constitutes your waiver of any claim you may have due to dissatisfaction with the product colors, textures, stains and grains. If you would like to see firsthand materials (fabrics, vinyls, wood finishes and metal swatches) please contact us and we will be happy to provide you samples. Please contact Customer Service for more information.
Orders are official once the deposit is received. Once the order is entered with the manufacturer, an estimated completion date will be given with an order acknowledgement.
Re-Ordering: We reserve the right to change our color panels from time to time. In case of a re-order, it is the customer’s responsibility to re-confirm the color by ordering a swatch. We will not be held liable for color variations. When requested, the swatch will be sent free of charge.
TERMS & CONDITIONS
We are a commercial contract company, not focusing on residential. Minimum quantities may be required.
We follow all our manufacturers’ warranties and return policies.
Payment Methods: We accept checks mailed to us or money wire payments. Unfortunately, we are not able to take check by phone, e-checks, PayPal, or credit cards currently.
Payment Terms: Orders that ship in less than 4 weeks require full payment at the time the order is placed. Orders shipping in more than 4 weeks require a 50% Deposit at the time the order is placed, with the balance due 10 business days prior to shipment. If you are receiving multiple shipments, your order must be paid in full before the first shipment goes out, regardless of the time between subsequent shipments.